Professional Summary
Strategic and results-driven Senior Manager with extensive experience leading data science, machine learning, and AI programs in large-scale enterprise environments. Proven track record of delivering high-impact, production-grade AI/ML solutions that enhance customer experience, drive operational efficiency, and unlock millions in business value.
Adept at building and mentoring high-performing technical teams, defining multi-year AI roadmaps, and aligning data initiatives with business strategy. Recognized for cross-functional leadership, innovation in GenAI and MLOps, and driving digital transformation across organizations. Currently open to opportunities in Dubai or Abu Dhabi to contribute to data-driven innovation on a global scale.
Professional Experience
Senior Manager, Artificial Intelligence & Machine Learning
Northbridge Financial Corporation – Data & Analytics, AI/ML Solutions
June 2023 - Present | Toronto, ON
- Led end-to-end AI strategy and delivery across the enterprise, managing a team of 8 data scientists and overseeing 12+ fully productionized ML and Gen AI use cases
- Delivered 6 Gen AI use cases estimated to save over $5M over 3 years, including automating claims intake, underwriting submissions, lead generation and email routing
- Led the design and implementation of an enterprise-grade GenAI development environment in Azure, and built a full MLOps framework
- Appointed as the only non-executive member of the company's AI Council alongside the CTO, CIO, Chief Actuary and SVPs
Senior Manager, Artificial Intelligence
Bell Canada – Customer Experience, Data Engineering & Artificial Intelligence
Jan 2022 – May 2023 | Toronto, ON
- Led enterprise AI transformation across customer operations, directing 10 data scientists and managing $15M digital innovation budget
- Delivered Bell's Virtual Repair Program, transforming customer experience for millions of users through strategic digitization initiatives
- Deployed reinforcement learning solutions powering 3,000+ daily interactions, achieving $2.7M annual cost savings and 300,000+ call reduction
- Established 3-year AI strategic roadmap for enterprise-wide digital repair transformation, defining long-term technology vision
Senior Manager, Advanced Analytics
Bell Canada – Customer Experience, Field Services
Jan 2021 – Dec 2021 | Toronto, ON
- Built and scaled analytics organization from ground up, establishing 8-person data science team to drive Bell's digital transformation strategy
- Launched enterprise-wide network intelligence platform, proactively serving 1M+ customers with real-time outage detection and communication
- Developed executive decision-support systems impacting 5M annual customer interactions through advanced analytics and AI-driven insights
- Directed Graduate Leadership Program, building organizational capability through strategic talent acquisition and development of 15+ emerging leaders
Developer & Analyst, Data Science & Business Intelligence
Bell Canada – Customer Experience, Field Services, Graduate Leadership Program
Mar 2018 – Dec 2020 | Toronto, ON
- Led cross-functional analytics transformation across 4 business units, establishing data-driven decision frameworks and governance processes
- Optimized $7M operational budget through advanced ML algorithms, achieving 2.5x ROI improvement on maintenance operations
- Developed automated billing solutions generating $300K+ annual savings while improving operational efficiency and accuracy
- Delivered enterprise business intelligence platform with 10+ executive dashboards, enabling strategic performance monitoring and forecasting
Education
Master of Engineering – Industrial Engineering
University of Toronto
GPA: 4.0/4.0
Dec 2017 | Toronto, ON
Specialization in Data Science & Analytics
Bachelor of Engineering – Mechanical Engineering
McGill University
GPA: 3.9/4.0 – Dean's Honor List
May 2016 | Montreal, QC